AirAsia India launched a ‘Plan The Change’ campaign, advertising ‘Premium Flex’ fares across all its routes. Guests opting for Premium Flex fares get a host of complimentary services including unlimited rescheduling of flight bookings, discounted cancellation fees of only Rs. 500 for cancellations beyond 72 hours, against the standard cancellation fees of Rs. 3000, free standard seats from Row 6-11 and 15-32, 50% off premium hot seats in Rows 1-5, 12 and 14, and a free selection from their diverse menu of pre-booked meals catered by TajSATS and served hot onboard using the ovens installed in all AirAsia India aircraft.
Launching new products to enhance the flying experience and empowering guests with the flexibility to choose their preferred services has been AirAsia’s positioning. With Premium Flex, guests can now make unlimited changes up to 2 hours prior to the scheduled flight departure, without any fees. The ‘Premium Flex’ product can be booked on all 150 direct and connecting routes across AirAsia India’s network.
Speaking about the initiative, Ankur Garg, Chief Commercial Officer, AirAsia India said, “Creating value for flyers through our superior services and innovative products has been our focus at AirAsia India. We endeavour to ensure that all our guests can travel with convenience and flexibility, a sense of security and a safe and comfortable flying experience. Our ‘Premium Flex’ fares offer free change and reduced cancellation charges in line with discretionary demand trends and come packaged at fantastic value with our key service differentiators of hot meals and comfortable leather seats.”