GO FIRST has inducted two Airbus A320neo aircraft to its fleet in the 1st week of May 2021. GO FIRST has placed firm orders for delivery of 144 Airbus A320neo aircraft as part of its growth plan. Of these, the airline has already taken delivery of 48 Airbus A320neos and the 49th NEO arrived at New Delhi.
As an ULCC, GO FIRST is focused towards maintaining low unit costs & operational efficiency and reliability to deliver a superior customer experience in comparison to other ULCCs and Low Cost Carriers (LCCs).
GO FIRST had a high aircraft utilization during the fiscal 2020, with an average utilization of 12.9 hours per day with a high load factor of 88.9%*. GO FIRST achieved the best on-time performance among the airlines in India for 15 consecutive months between the period September 2018 to November 2019. GO FIRST also had the least number of cancellations at 0.3% during the fiscal 2021 (as of January 31, 2021). It also had the lowest number of customer complaints at 0.3 per 10,000 customers (as against the industry average of 1.0 per 10,000 customers) during the fiscal 2021 (for the period up to January 31, 2021)*.
* Source: CAPA Report (Indian Aviation Market Overview, dated April 26, 2021)